We’re working hard to help as many customers as possible during the current coronavirus crisis, but have had to make some changes to our usual service to make sure we’re following government guidelines and looking after our communities, colleagues and customers.

If you’re a key worker, as defined by the government, and need urgent vehicle maintenance please contact our Customer Service Centre on 0114 450 3248.

If you have a general enquiry many of our Retailers are still available via telephone and email, please contact them directly.

There’s lots of advice and answers to the most frequently asked questions here and if your question’s not answered you can email us directly using the form below. If your query is urgent and you really need to speak to us direct, call 08085 222 222. Please note, because we’re prioritising contact from keyworkers and those with urgent mobility requirements, and there are fewer staff available than normal, there may be a delay in response.

If your query is about finance, please visit https://customer.vwfs.co.uk/contact-us.html for advice.

Thank you for your understanding.