2020.21.0.0 GB/EN

EA189 Service Action

FAQs

Frequently Asked Questions


A - No. This is not a mandatory safety recall in the UK, but is instead a voluntary service action, so you do not need to have the technical measure implemented in your vehicle.

The NOx emissions issue does not change the fact that your car remains safe and roadworthy. There is no evidence to suggest that the affected EA189 diesel engine vehicles present a risk to health or safety as a result of the NOx emissions issue.

In addition, this issue does not impact the fuel consumption or any other aspect of the affected vehicles’ performance during normal use.

A - This is not a mandatory safety recall in the UK, but is instead a voluntary service action, so you do not need to have the technical measure implemented in your vehicle.

The purpose and rationale for the technical measures was to remove any possible concern that the vehicles did not meet the relevant legislative requirements .

If you do wish to have the technical measure implemented in your vehicle, please book an appointment with your local authorised SEAT dealership.

A - If you have received a letter from SEAT UK advising that the technical measures are now available for your vehicle, and you wish to have the technical measures implemented you may contact your local or preferred SEAT UK Authorised Repairer or book online by using our online service booking tool at your earliest convenience.

A - Yes.

The emissions issue relates to the characteristics of nitrogen oxides (NOx) emissions when experiencing test conditions.

The NOx emissions issue does not change the fact that your car remains safe and roadworthy. There is no evidence to suggest that the affected EA189 diesel engine vehicles present a risk to health or safety as a result of the NOx emissions issue.

In addition, the result of your car’s MOT will not be affected by the NOx emissions issue, whether your car receives the technical measures or not and there is no reason why your car insurance would be affected by this NOx emissions issue.

A - No, you will not be charged for the implementation of the technical measures.

SEAT will do its utmost to minimise any inconvenience including, if required, keeping you mobile while the work is carried out. SEAT can do the work alongside any scheduled service event you may have (although we recommend that you book the service action as soon as you can once it is available for your vehicle). You will also be able to have the work done at any SEAT Authorised Repairer.

A - You are not required to have the technical measures implemented in your vehicle. This is not a mandatory safety recall in the UK, but a voluntary service action. Your vehicle has been approved by an independent approval authority, which means it is legally allowed to be driven on the roads (with or without the technical measure).

You are not, therefore, breaking the law by driving your vehicle and the NOx issue has no impact on the safety, legal compliance or roadworthiness of your vehicle.

The technical measures will not, therefore, be implemented in your vehicle without your consent.

A - If you experience a problem with your vehicle, please contact your local or preferred SEAT Authorised Repairer or call the Diesel-Hotline on 0800 093 3825.

The relevant approval authorities have tested and approved the technical measure, and have confirmed that it does not have an adverse effect on affected vehicles‘ official fuel consumption figures, CO2 emissions figures, engine power, maximum torque or noise emissions. This was a key precondition for approval of the technical measure by the relevant authorities.

A - Yes, you will receive a written confirmation from the SEAT Authorised Repairer after the technical measure has been successfully implemented. If you lose this confirmation or have not received it, please contact our customer service team on 0800 093 3825.

A - No, our EU6 diesel engines are not affected by the NOx emissions issue.

A - No, the update cannot cause any damage to your vehicle.

A - Yes, technical measures are available for all vehicles affected by the NOx emissions issue.

A - If you purchase a used vehicle that is affected by the EA189 NOx issue from one of our approved network of Retailers, the vehicle should already have had the technical measure applied.

If you purchase your used vehicle from elsewhere (e.g. a private seller or a Retailer outside of our network), and the vehicle has not yet had the voluntary service action applied, you can contact your nearest SEAT Retailer and, if you wish to do so, have the EA189 service action applied to the vehicle.

For further information, you can also contact the SEAT diesel hotline on 0800 093 3825.

A - In the UK, this is not a mandatory update, but a voluntary service action. You do not therefore need to have the technical measures implemented in your vehicle in the UK unless you wish to do so.

To find out the position in other countries you can either contact SEAT customer services for the country, or the relevant government authority.

A - Yes – owners with an affected vehicle that has not had the technical measure implemented can continue to drive their vehicle temporarily (e.g. on holiday) in those countries where the technical measure is the subject of a legally mandated recall. Further, owners with an affected vehicle can continue to drive their vehicle in the UK (whether or not the technical measures have been implemented in that vehicle).

A - If you wish to take your vehicle permanently to another country, you will have to ensure that you meet the requirements of that country, for example you might have to register your vehicle in that country. Please contact your SEAT authorised repairer or SEAT customer service team in the new country for further information. Either they or the relevant local authority should be able to inform you whether or not you are required to have the technical measure implemented on your vehicle.

A - SEAT is convinced that those claimants suing us have not suffered any loss. We think it is important that we explain to you the reasons for this and why we have responded to the litigation in the way we have. A comprehensive summary can be found here.

Contact Us

We hope that our self-service tool answered all of your questions, but if you have anymore questions, please contact our Customer Service team on: 0800 093 3825. 

Opening hours: Monday to Sunday 8am - 8pm.