COMPLIANCE

MOTOR INDUSTRY CODE OF PRACTICE

New Cars

When you buy a SEAT, not only are you buying a thrilling combination of superior engineering and pure enjoyment, you’re also investing in total relaibility and trustworthiness.

That’s because SEAT UK subscribes to the Office of Fair Trading Approved Motor Industry Code of Practice for New Cars. We will stand by the promises made in the cover provided by the SEAT UK manufacturer's warranty.

What do the Codes Cover?

The consumer code sets out rigorous standards regarding:

  • Advertising
  • New cars sales
  • Car manufacturer's warranties
  • Availability of replacement parts
  • Complaints handling

Service and Repair

Our SEAT UK approved dealers and repairers are also subscribed to the Motor Industry Code of Practice. That means they too are committed to an open, transparent and fair way of doing business, promising:

  • Honest and fair services
  • Open and transparent pricing
  • To complete work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure

Total Peace of Mind

The motor codes offer you the promise of complete trust and reassurance, along with the excellent customer service standards you’ve come to expect from SEAT UK.

Backed by the Office of Fair Trading, DVLA, Consumer Direct, VOSA and Trading Standards, the codes raise standards across the UK automotive industry.

Buy with Confidence

SEAT UK is dedicated to giving you the best service possible. We’ve adopted the Motor Codes standards to reinforce this commitment to best customer service.

You can have full confidence in dealing with SEAT UK. Even if there's something you can't resolve with our dealer or customer service teams, the motor codes offer free guidance, conciliation and independent arbitration should there be a problem.

The Motor Codes Advisory and Conciliation Service offers free impartial advice. The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate, an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that your are not satisfied with the outcome of a dispute.

For more information about this, visit their website at www.motorcodes.co.uk or call their Free Consumer Advice Line: 0800 692 0825